Privacy Policy – Aussie RV Hub
Effective Date: 15th November 2025
Website:
https://aussiervhub.com.au
Operator: Kaptol Pty Ltd
1. Introduction
Aussie RV Hub (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with:
- The Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs)
- The General Data Protection Regulation (GDPR) (where applicable)
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.
2. What Personal Information We Collect
We may collect the following types of personal information:
Information You Provide Directly
- Name
- Email address
- Phone number
- Business details (for directory listings)
- Messages submitted via contact forms
- Reviews, ratings, or comments
Information Collected Automatically
- IP address
- Browser type and device information
- Pages visited and time spent on site
- Referral sources
- Cookies and tracking data
Business Listing Information
If you create or manage a listing, we may collect:
- Business name, address, ABN (if applicable)
- Service descriptions and images
- Contact details
3. How We Collect Your Information
We collect personal information when you:
- Visit or browse our website
- Submit forms or enquiries
- Create or manage a directory listing
- Leave reviews or comments
- Subscribe to newsletters or updates
- Interact with advertisements or affiliate links
We may also collect data via:
- Cookies and tracking technologies
- Analytics tools (e.g., Google Analytics)
4. Why We Collect Your Information
We collect and use your information to:
- Provide and improve our services
- Display and manage business listings
- Respond to enquiries and support requests
- Process payments for listings or advertising
- Send updates, newsletters, or promotional content
- Monitor website performance and user behaviour
- Prevent fraud and maintain platform security
5. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data based on:
- Consent – when you opt in (e.g., newsletters)
- Contractual necessity – for paid listings or services
- Legitimate interests – improving our platform and user experience
- Legal obligations – where required by law
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Analyse traffic and user behaviour
- Personalise content and ads
Types of cookies we use:
- Essential cookies – required for site functionality
- Analytics cookies – track usage (e.g., Google Analytics)
- Marketing cookies – used for advertising and remarketing
You can control or disable cookies through your browser settings.
7. Disclosure of Personal Information
We may share your information with:
Service Providers
- Hosting providers
- Payment processors
- Email marketing platforms
- Analytics providers
Business Listings
- Information you submit for listings may be publicly visible
Legal Requirements
We may disclose information if required to:
- Comply with legal obligations
- Enforce our Terms and Conditions
- Protect rights, safety, or property
We do not sell your personal information to third parties.
8. International Data Transfers
Your information may be stored or processed outside Australia, including in:
- United States
- European Union
- Other countries where our service providers operate
We take reasonable steps to ensure your data is handled securely and in accordance with applicable laws.
9. Data Security
We implement reasonable technical and organisational measures to protect your data, including:
- Secure hosting environments
- SSL encryption
- Access controls and monitoring
However, no system is 100% secure, and we cannot guarantee absolute security.
10. Data Retention
We retain personal information only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
You may request deletion of your data (see Section 12).
11. Your Rights
Under Australian Privacy Law
You have the right to:
- Access your personal information
- Request correction of inaccurate data
Under GDPR (if applicable)
You may have the right to:
- Access your data
- Request correction or deletion
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
12. Access & Correction Requests
To request access, correction, or deletion of your personal information, contact us using the details below.
We will respond within a reasonable timeframe and in accordance with applicable laws.
13. Marketing Communications
If you subscribe to marketing communications:
- You may opt out at any time using the unsubscribe link
- Or by contacting us directly
We will not send unsolicited marketing without your consent.
14. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for:
- Their privacy practices
- Their content or policies
We recommend reviewing their privacy policies before providing personal information.
15. Children’s Privacy
Our website is not intended for individuals under the age of 16.
We do not knowingly collect personal information from children.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.
Continued use of the website constitutes acceptance of the updated policy.
17. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: