Refund Policy – Aussie RV Hub

Effective Date: 15th November 2025
Website: https://aussiervhub.com.au
Operator: Kaptol Pty Ltd

1. Overview

This Refund Policy outlines the terms under which refunds may be issued for products and services purchased through Aussie RV Hub, including:

  • Business directory listings
  • Featured placements and advertising
  • Digital products or services (if applicable)

We are committed to fair and transparent practices in accordance with the Australian Consumer Law (ACL).

2. Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

You may be entitled to a refund, replacement, or compensation if a product or service:

  • Is not delivered as agreed
  • Is significantly different from what was advertised
  • Is faulty or defective
  • Does not meet reasonable expectations of quality or performance

3. Directory Listings & Subscriptions

3.1 Paid Listings

Payments for directory listings (including premium or featured listings) are generally non-refundable, as they provide immediate access to:

  • Exposure on the platform
  • Listing visibility and marketing benefits

However, a refund may be considered if:

  • Your listing was not published within a reasonable timeframe
  • There was a technical error preventing your listing from being displayed
  • The service provided was materially different from what was advertised

3.2 Subscription Plans (if applicable)

If your listing is part of a subscription:

  • You may cancel at any time
  • Cancellation stops future billing
  • No refunds are provided for unused time within a billing period

4. Advertising & Featured Placements

Payments for advertising services (including featured listings, banner ads, or promotions) are non-refundable once:

  • The campaign has started
  • The listing has been published

Refunds may be considered if:

  • The advertisement was not delivered as agreed
  • There was a significant platform error affecting visibility

We do not guarantee:

  • Leads
  • Enquiries
  • Sales outcomes

5. Digital Products & Services (if applicable)

For any digital products (e.g., guides, templates, downloads):

  • All sales are final once the product has been accessed or downloaded

Refunds may be issued if:

  • The product is defective or inaccessible
  • The product is significantly different from what was described

6. Affiliate Products & Third-Party Services

Aussie RV Hub may promote third-party products or services.

  • Refunds for these purchases are handled by the third-party provider, not Aussie RV Hub
  • We are not responsible for refund decisions made by external companies

7. Refund Request Process

To request a refund, please contact us within 7 days of purchase and include:

  • Your name and contact details
  • Proof of purchase
  • Description of the issue

Submit requests via:

👉 https://aussiervhub.com.au/contact

We aim to respond within 3–5 business days.

8. Approved Refunds

If a refund is approved:

  • It will be processed using the original payment method
  • Processing times may vary depending on your bank or payment provider

9. Chargebacks & Disputes

If you initiate a chargeback without first contacting us:

  • We reserve the right to suspend or terminate your account or listing
  • We may dispute the chargeback with supporting evidence

We encourage you to contact us first so we can resolve the issue promptly.

10. Changes to This Policy

We may update this Refund Policy at any time.

Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Refund Policy, please contact us:

👉 https://aussiervhub.com.au/contact